Return & Refund Guidelines

Atalpha Company LLC stands behind the quality of our physical products. This policy outlines the transparent process for returns, refunds, and replacements.

1. General Return Eligibility

To be eligible for a return, your physical item must meet the following criteria:

• The product was purchased directly from https://apsvvf.it.
• The item is in new, unused, and resalable condition.
• All original packaging, tags, and accessories must be intact.

2. Return Window

You must initiate a return request within 15 days from the date your order is marked as “Delivered” by the shipping carrier.

Requests submitted after this 15-day period will not be eligible for a refund or return.

3. Non-Returnable Items

The following items are excluded from our return policy:

• Sale and Clearance items.
• Custom or personalized orders.
• Items that have been washed, altered, or show signs of use.

4. Return Shipping Costs

5. Damaged or Defective Goods

If you receive a damaged or incorrect physical product, please notify us within 15 days of delivery. We require clear photo or video evidence of both the packaging and the product to process a claim.

6. How to Initiate a Return

1. Contact us via email at [email protected] with your order number.
2. Provide the reason for the return and photos if the item is damaged.
3. Once approved, we will provide the correct return address and instructions.
4. Ship the item back using a trackable service.

7. Refund Method & Timeline

Upon receipt and inspection of the returned physical product, we will notify you of the approval status.

• Method: Refunds are issued to the original payment method (Stripe or PayPal).
• Timeline: We process refunds within **4–12 business days** after the return is inspected.
• Shipping Fees: Original flat-rate shipping fees ($8.00) are non-refundable.

8. Exchanges

Exchanges are permitted exclusively for defective or damaged items. We will provide a replacement of the exact same product originally ordered, subject to inventory availability.